An Important Announcement About Our Business

Dear Valued Customer,

We are delighted to announce the expansion of our operations with the opening of a new location in the Pinehurst, North Carolina market this fall, bringing our total retail locations in North Carolina to three. This growth is made possible by the support of our loyal customers and dedicated team. To unify our presence, we’re rebranding all our locations under the PICO Propane name, symbolized by our new toucan mascot, “Pico.”

We assure you that despite this change, there is no alteration in ownership, just a new exciting logo. The familiar faces you interact with, whether on the phone or during propane deliveries, remain the same. Rest assured; we remain committed to providing the same excellent service that has made us the leader in Central North Carolina’s propane industry.

The Pico Bird has landed in your neighborhood!

PICO, a local family business with a strong presence in Texas, has been in partnership with PFM Propane since 2019. As we expand into new areas, we remain committed to maintaining our legacy locations and offering an expanded range of new products and services. Our motto, We Sell Service, underscores our unwavering dedication to our customers and community.

Your account number remains unchanged, so there is no need to update any information. Additionally, we’ve provided answers below to some common questions you may have.

What happens next?

If you are wondering about your account—or the necessity of having to switch or update any information—your account number is the same! If you have not received a direct communication from us outlining your new account information, please check your mail or email in the forthcoming days. Additionally, we have answered common key questions below for reference.

• All Automatic Delivery service will continue as scheduled. If you call for your propane, just place your order as you’ve done before and you will get the same courteous, high-quality service.
• Instead of using our Tank Genie app to manage your fuel account on the go, you will want to download the Pico Propane and Fuels app. You will still have 24/7 access to check your tank levels, order fuel, request services and make payments all from your smart phone.
• You’ll still have multiple ways of managing your propane costs, including our Monthly Budget Plan and AutoPay Program.
• You’ll continue the ease of doing business with us on this website. You can contact us to request a propane delivery or get a FREE quote for our services, equipment sales, upgrades or repairs.
• Follow us on Facebook to find business updates, news, videos, timely information, all communicated on a regular basis.

We’re always here to help!

We’re excited about our business entering this new phase. If you have questions or concerns, please get in touch with us today online or call us during business hours.

Whatever you need, we’ll take care of it! We value your input and look forward to taking care of you and your family for years to come.

Sincerely,
Peyton Moody